6 things your stylist isn't telling you
If we only have seven seconds to make an impression, our hair plays a big role in our image, so good hair days should happen on the regular. A famous actress once said, "I think that the most important thing a woman can have — next to talent — is her hairdresser." Having great hair and knowing how to achieve it with a stylist is only a few salon secrets away.
1. Tipping: Similar to dining out, a 15-20 percent tip is standard. Feel free to tip more for exceptional service. If more than one person assisted during the service, you may adjust the tipping percentage for each person to include them as well. If possible, use cash for tipping. And always handle the tipping at the end of the service. Unless something went horribly wrong, a tip is an important gesture for salon services.
2. Hair-raising issues: A salon is a business and they want to be successful. If something goes wrong, talk to the stylist. If that feels awkward, talk to the manager. As a service business that is 100% reliant on customers, salons and stylists want to make people happy. If you can't speak to someone the day of the service, call or email as soon as possible to fix the issue. And if you do complain, do so in a professional manner to get the same respect in return.
3. Broken-ends: Breaking up is hard to do — even when it comes to your hair. Most people face the hairstylist break-up at some point. Maybe it's due to bad service, scheduling issues or just needing something fresh. Regardless of the situation, never feel guilty about making a switch. Hair is important to personal style and image. And it can be expensive. If you're not happy, make a change. A stylist is a professional that should handle clients leaving or seeing a different person at the salon. And don't be scared about going back in the future, many clients often return.
4. Client behaviors: A "no-show" hurts the stylist's bottom line and takes away an open appointment for another client. If you can't make an appointment, cancel as soon as possible. If you're running late, call the salon and let them know. Once you're in the appointment, be specific and honest with your stylist. Saying, "Do whatever you want" is a dangerous statement for both the client and stylist. You must be able to articulate what you want. Bring photos to help, especially for a big style change.
5. No-phone zone: Opinions differ on phone usage during a salon service. Some stylists don't mind phone calls during service. Others don't like disrupting the space or other clients. Overall, salons are meant to be relaxing so try to embrace the downtime and put the phone away.
6. Hair therapy: Some people equate stylists to bartenders, that you can tell them everything. Take the conversation as far as you'd like, but beware of oversharing — especially if you don't know the stylist well. Approach the salon chair conversation lightly if the stylists is heavy-handed with the gossip. If they are gossiping about other clients, they will do the same about you.